Emergency Website Support
Priority Support:
- Immediate response to any urgent issues (within 1 hour during business hours)
- Priority ticket handling over standard support requests
- Dedicated support via email, chat, or phone for critical issues
Emergency Fixes & Issue Resolution:
- Website downtime – Immediate action to resolve any issues causing website outages
- Broken links, pages, and errors – Fix broken links, 404 pages, and other issues that might impact user experience or SEO
- Plugin conflicts – Resolve conflicts between plugins or with the website theme causing functionality issues
- Security breaches – Fix any security vulnerabilities or hacks and restore website to a secure state
- Server-side issues – Resolve server errors (500, 502, etc.) affecting website performance
Backup & Restoration:
- Daily backups for quick restoration in case of website failure
- Quick restoration of websites from backup if any major issue arises
Performance Optimization Fixes:
- Immediate actions to restore website speed in case of slow loading times
- Fix issues affecting mobile responsiveness and user experience
Compatibility Issues:
- Fix compatibility issues after plugin/theme updates or new releases
- Resolve any browser compatibility issues that arise suddenly
Turnaround Time:
- Priority Fixes: Most critical issues addressed within 1-2 hours during working hours
- Non-Critical Issues: Addressed within 4-6 hours
- Emergency Downtime: Immediate action to restore full functionality
Payment Terms:
- Monthly Payment: Rs. 5,000/month
- Annual Payment Option: Rs. 50,000/year (save Rs. 10,000)
